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Our commitment to you

We offer secure, high quality financial products, backed up by reliable, efficient customer service. Above all, we want you to feel comfortable and confident about the accounts you’ve invested in.

Our interest rates are competitive, reflecting the market at the time of issue. We always keep them up to date, so you don’t need to spend time shopping around for a better deal.

Consistently good returns

We don’t believe in offering a high interest rate, then reducing it as soon as you’ve agreed to invest with us. With a FirstSave Easy Access Account, you’ll get a consistently favourable rate of return, with easy access to your money whenever you need it.

Excellent service

We set ourselves high standards and invest substantially in our people to bring you attentive, professional service. We follow set procedures to ensure we always maintain the standards expected from a financial institution.

Financial protection

FirstSave accounts are provided by FBN Bank (UK) Ltd, a UK bank that began trading in 2002 and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (www.bankofengland.co.uk/pra and www.fca.org.uk). The bank is a member of the Financial Services Compensation Scheme (www.fscs.org.uk), which gives 100% protection for the first £85,000 of a depositor's total deposits. Customers with joint accounts will be eligible to claim up to £170,000.00; view our information about compensation arrangements for further details. Please refer to the IMPORTANT NOTICE and ‘> Read more’ on our Homepage.

Financial Ombudsman Service

FBN Bank (UK) Ltd is covered by the Financial Ombudsman Service (FOS). The FOS is available to settle certain complaints you make if they cannot be settled through our own complaints procedures.

The contact details of the FOS are as follows:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9SR

Telephone: 0800 023 4567 / 0300 123 9123

Website: www.financial-ombudsman.org.uk