How do I apply for an account?
All applications are made online. Simply click on apply and you are ready to start. You will need to have either your passport or driving licence to hand to enable us to check your identity. If you don't have these, don't worry, we will tell you what other documentation is acceptable. You will also need the sort code and account number of your personal UK bank or building society account.
Do I need to provide you with my National Insurance Number?
No, only when claiming gross interest as a non tax payer.
What is a nominated account?
A nominated account is an account that we link to your Firstsave account so that you can transfer money between accounts whenever you like.
Do I get a chequebook or a debit card with my FirstSave account?
No. FirstSave Easy Access online savings account is an internet based account only. Easy access to your money is by transfer from your FirstSave account into your nominated account.
How do I log in?
To log in simply visit www.FirstSave.co.uk and click on 'log in'. Please make sure you have your User ID, password and memorable data to hand.
Forgotten my password – What do I do?
For security reasons we cannot respond to an email request, so please follow the online instruction on the 'Log In' page by clicking Forgotten Password or call us on 0845 601 2211.
Are there any charges for operating my account?
There are no charges for the normal operation of your account. However, for some tasks we may undertake for you, which do not fall within the normal scope of operating an account, we may make a charge (see our Tariff of charges).
How do I withdraw money from my Easy Access Account?
To withdraw money from your account, simply visit our website (please make sure you have your User ID, password and memorable data to hand). There is no limit to the number of withdrawals you can make.
When transferring money from your FirstSave account to your nominated personal U.K. bank account, payments should reach your account by the end of the business day following the date of withdrawal providing your request is made prior to 2.00pm on a business day. Requests received after 2.00pm will be processed the next business day and funds should reach your account by the end of the subsequent business day.
If you need the money urgently, we can send it to your account by CHAPS electronic transfer (if you tell us by midday the transfer will happen on that day) but a fee will be charged for this service (see our Tariff of charges).
How do I withdraw money from my Notice Account?
To withdraw money from your account, simply visit our website (please make sure you have your User ID, password and memorable data to hand). There is no limit to the number of withdrawals you can make but you will need to give the required number of days notice prior to the date you require withdrawal from your account, for example if you have a 30 Day Notice Account you will need to apply for a withdrawal 30 days prior to your required day of withdrawal.
When transferring money from your FirstSave account to your nominated personal U.K. bank account, payments should reach your account by the end of the business day following the date of withdrawal providing your request is made prior to 2.00pm on a business day. Requests received after 2.00pm will be processed the next business day and funds should reach your account by the end of the subsequent business day.
If you need the money urgently, we can send it to your account by CHAPS electronic transfer (if you tell us by midday the transfer will happen on that day) but a fee will be charged for this service (see our Tariff of charges).
Will you send me a statement?
We will send you a statement once a year at the end of each tax year.
How much can I invest?
We reserve the right to limit the maximum investment you hold with us for any particular account or in aggregate to £2 million. Please contact us should you wish to invest more than this amount.
How can I make changes to my account?
Name or address
If you change your address, please inform us as soon as possible in writing. To do so, visit www.FirstSave.co.uk log in to your account and visit the change of details page.
On this page you will find various forms in order for you to inform us of any changes. Simply complete the form and return to us, signed and dated. (Please note that changes made to joint accounts must be signed and authorised by all account holders).
Income tax
If your circumstances change and your tax status is affected, then please let us know as soon as possible by phoning our friendly Customer Services team on 0845 601 2211. We ask you to let us know as soon as possible so that your tax position will not be unnecessarily affected.
Account details
If you wish to change the account used for transactions made from your savings with FirstSave, simply log into your account and select the Change Details page from the Your Options menu, then Personal Details, then Change Nominated Account, here you will find a link to a form titled Change of nominated bank account details. You will need to complete and return the form to us as soon as possible for the change to become effective.
Other changes
If you wish to make any other changes to your personal details, then please contact our friendly Customer Service team on 0845 601 2211 who will be pleased to assist.
How do I make my initial deposit?
You will have the opportunity to fund your account by using your Banks Internet Banking facility if available to you or by contacting your Bank or Building Society, the details required to make your transfer are below*.
If we ask you to provide further information i.e. identification, once we have told you your account is open, you will be able to make your transfer.
*By Internet Banking, BACS or CHAPS
Please use your Banks Internet Banking facility if available to you or contact your Bank or Building Society and use the following details to make the transfer;
Sort code: 20-32-53
Account Number: 60408220
Beneficiary: FBN Bank (UK) Ltd*
You will also need to correctly quote your reference or account number and surname when making the transfer as any error could result in a delay in allocating the money to your account or returning the funds to your Bank.
You may be charged a fee by your Bank for this service or monetary limits may apply - please check with your Bank.
*Optional information . Not all Bank or Building Societies will require this.
By Cheque
Cheques must be made payable to all account applicant(s) and include your application/account reference number e.g. Mrs A Smith ref: 100000123.
What if my bank details haven't been accepted?
You will need to complete a change of nominated bank account details form and send it to us as soon as possible using our freepost address, to register your nominated bank account. We will send you a change of nominated bank account details form in your Welcome Pack once your account is opened. You will still need to set up a nominated bank account to allow transfers out of your FirstSave account.
Can I transfer money from my Easy Access or Notice Account to a Fixed Rate Bond?
Yes, log into your account, from the Account Summary page click on the box under heading 'New Accounts', then follow the simple online instructions. If you chose this method of switching products it will effect an immediate transfer to a Fixed Rate Bond.
Is my investment a ‘Qualifying Time Deposit’?
FirstSave products are not ‘Qualifying Time Deposits’ for the purposes defined by HM Revenue and Customs as an exception to when a deposit will normally be a relevant deposit. See HMRC Frequently Asked Questions re: the Tax Deduction Scheme for interest at www.hmrc.gov.uk/tdsi/faqs.htm#5